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Award in Customer Service

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Event Location In your workplace
Date/Time At your convenience
Cost £350

A new qualification called an Award in Customer Service is now available from Quest. This sits at level 5 on the Scottish Qualifications Credit Framework. It involves completing 2 units – 

One mandatory - Give Customers a Positive Impression of Yourself and Your Organisation - U(H9XK04) 

 And then one from the list below.

Completing this qualification has a number of benefits:

For individuals:

Gain an accredited qualification in Customer Service which is vocational. 

This proves you are competent in customer service in a work environment.

Increased chance of gaining employment.

For Organisations:

Help develop your staff

Help volunteers gain an accredited qualification while working with you.

For SQA Centres:

SQA Centre you can offer this to your volunteers, staff, work experience workers, helping these people achieve a nationally recognised qualification

If you are already an SQA Centre and need support to introduce the Award we would also be delighted to help.


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