|Event Location||In your workplace|
|Date/Time||At your convenience|
A new qualification called an Award in Customer Service is now available from Quest. This sits at level 5 on the Scottish Qualifications Credit Framework. It involves completing 2 units –
One mandatory - Give Customers a Positive Impression of Yourself and Your Organisation - U(H9XK04)
And then one from the list below.
Completing this qualification has a number of benefits:
Gain an accredited qualification in Customer Service which is vocational.
This proves you are competent in customer service in a work environment.
Increased chance of gaining employment.
Help develop your staff
Help volunteers gain an accredited qualification while working with you.
For SQA Centres:
SQA Centre you can offer this to your volunteers, staff, work experience workers, helping these people achieve a nationally recognised qualification
If you are already an SQA Centre and need support to introduce the Award we would also be delighted to help.