Privacy Policy

Introduction

This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of Quest(Scotland) Ltd.  Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The website

Quest(Scotland) Ltd take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

What are cookies?

Cookies are small files saved to the user's computer's hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

What do we use cookies for?

We do not use cookies for tracking purposes. In no other context do we use cookies to collect information that identifies you personally

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679 Further, by providing telephone, fax and email details, you consent to Quest(Scotland) Ltd contacting you using that method. You have the right at any time to request a copy of the personal

information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at admin@questscotland.co.uk

 

Information collection and use

How do we collect information?

Quest(Scotland) Ltd collects information from you when you fill out a form, enter information on our site or communicate with us via email or telephone, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing enquiry forms. All this information requires a direct action by you at that time in order for us to receive it.

How long do we keep your data for?

Quest(Scotland) Ltd will not retain your personal information longer than necessary. We will hold onto the information you provided as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required.

Registration forms

Quest(Scotland) Ltd will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.

Choosing how we use your data

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

You can verify the details you have submitted to Quest(Scotland) Ltd by contacting our Customer Care team – admin@questscotland.co.uk

Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.

Last Version Update – October 2018